Are You Looking For The Info For The Accessibility, accommodation and adaptive computer technology program at shared services canada

by Jeffrey Stark

October 25th, 2017

Because this program provides services to federal public servants only and their
main website is only visible from within the government of canada's network; find below a copy of the pamphlet for the program:

Accessibility, accommodation and adaptive computer technology program pamphlet


Accessibility, Accommodation and Adaptive Computer Technology Program (AAACT)


The Accessibility, Accommodation and Adaptive Computer Technology Program's mandate is to assist in  the integration into the workplace of employees with disabilities, injuries and ergonomic  requirements who require access to systems, programs, information, computers and computer resources.

Accessibility means that people with and without disabilities can perceive, understand, navigate,  and interact with information, services and applications. The adoption of accessibility standards,  guidelines and best practices ensure that systemic barriers are eliminated prior to individual  accommodations. Accommodations are the necessary measures taken to allow an employee to work to the  best of their ability. Adaptive computer technology enables a person who has a sensory, mobility,  dexterity, learning disability, injury or ergonomic requirement to use a computer by reducing or  simply eliminating the barriers presented by standard computer interfaces.
The AAACT Program currently provides to Shared Services Canada and Other Government Departments a  wide range of services on a cost-recovery basis for persons with disabilities, injuries, ergonomic  requirements, technicians, webmasters, application developers, project managers and end-users. The  AAACT program also provides support to other Adaptive Computer Technology (ACT) Centres and  accessibility and accommodation related initiatives.

Since 1991, Shared Services Canada's AAACT Program has been a driving force in the fields of  accessibility, accommodation and adaptive computer technology. AAACT has received international  recognition for the unique services provided to persons with disabilities, injuries and ergonomic  requirements.

AAACT Program Overview

Info Sessions

  • Informal starting point for Employees, Management and Management Supports to present inquiries on accessibility, job accommodation and adaptive computer technology
  • Through the use of a “no wrong door” approach, info sessions provide a way to explore available options.
  • Info sessions allow users to explore technology and technology related topics prior to an assessment or evaluation


Client Services

  • Needs assessment including workflow requirements, trials and training to identify the appropriate match between the employee and the hardware or software adaptation(s) job function and disability
  • Assessment of the compatibility of the technology hardware and software
  • Solution development
  • Integration of the ACT tools within the users technical environment
  • ACT support and technical services for End Users
  • ACT support and technical services for ACT Technicians
  • Research and testing
  • Services for document conversion into multiple formats (DAISY, Braille, audio, etc…)

Accessibility Testing

  • Product evaluations
  • Application accessibility evaluations
  • Website and Web content accessibility evaluations

Training Courses

  • Hands on training program for Technicians on supporting Adaptive Computer Technology
  • Accessibility Boot Camp for Webmasters and Application Developers
  • Customized accessible training courses for persons with disabilities, injuries and ergonomic requirements
  • Customized training sessions for a wide variety of audiences on related topics
  • Awareness training and equipment demonstration
  • Info Sessions



AAACT Program Contact Information:

Telephone: (819) 994-4835
TTY: (819) 994-3692



  1. Posted November 10, 2017 at 2:03 pm

    AAACT sounds like a program all disabled Canadians could benefit from. How effective is the program, and are leaders aware of the real life challenges?

    For public servants with disabilities, some tools of the trade out of reach
    Julie Ireton, CBC News, June 19, 2017


  2. Posted December 2, 2017 at 9:33 pm

    The services, knowledge, support, training and other items are there.  I would assume that people need to be forced to learn and follow standards.  Similar to other organisations.


    The thing I like about the group is the fact that at least a third of the staff have a disability (might even be half).

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